ManualsLib is here to help you save time spent on searching. Able to dial in every imaginable way, this is the most flexible and cost-effective dialer available today. Customizations is routinely done to ensure the best fit for your organization. Control if agents can dial other extensions, make external calls, transfer calls. Queue Metrics can be used and is activated under System Settings as well. Including the Financial sector, Political campaigns, Retail, Automotive, Customer service, Insurance, Surveys, Community alerts, Health care, Fundraising, Education, Real estate, Religion etc.
Rank agents for optimal leads assignments. Search results include manual name, description, size and number of pages. Specify how to handle dropped calls, how to do transfers, and how to end calls. The system comes with ten preconfigured phones to make it easier to get started. Scripts can be conditional or flat. Filters are used to apply custom record selection from the database. You choose what you want to pay for, if anything.
Run lead performance reports by Campaign and List, and see List costs. Just enter the keywords in the search field and find what you are looking for! Support and training is available to ensure you are up and running with a minimum of downtime. Text To Speech can be applied to manage, for example, inbound calls. Create any number of additional forms and fields to any specific campaign. Create custom statuses per Campaign. Although dialers are a technical subject, you will find that our representatives are especially willing to take the time to discuss the subject in layman's language. The slides are paced to allow easy reading.
For a novice the training usually takes between three and five hours to be able to comfortably manage the dialer. Have the agents in-house, or external. Our database consists of more than 3070217 pdf files and becomes bigger every day! You can either read manual online or download it to your computer. Callbacks to any or specific agents. Media templates allows you to manage custom recordings. Templates holds Scripts, Filters, Text To Speech and Media Templates. All OpenSource software by definition has a license.
There are options for links to custom webpages including external database access. Moreover, documents can be shared on social networks. See Web Server Log and Server Performance reports. View phone and hourly UserGroup stats. Optionally assign inbound groups to agents. Select In-Group and Campaign call reports.
Choose List order, flexibly mix different lists, only call certain Statuses, control how calls are made, use flexible call recording, detect answering machines. It is not to be confused with freeware which has no license at all. OpenSource means that you are not locked down to any one vendor and that you are free to use without anyone cutting you off from your dialer, or in any way impeed your use of your dialer. . Agent pause summary, performance details, stats, status, and timesheet reports. .
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